Frequently Asked Questions

1. How can I be an HSBC customer?

- Calling at 4070007 in Bogotá or nationally 01 8000 511510
- Contacting any of our HSBC Executives.
- Through our website www.hsbc.com.co in the Advance Link.

2. How can I get a checkbook?

- You can apply directly at your branch.
- Calling at 4070007 in Bogotá or nationally 01 8000 511510.

3. How do I block a lost check?

- You can block or give not to pay orders to your checks, entering www.hsbc.com.co and then to the Services section in your Internet Banking.
- Calling at 4070007 in Bogotá or nationally 01 8000 511510.
- In any of our branches.
- Contact directly your Relationship Manager.

4. What if I wrote a check without having funds available in my account?

The paper pays against authorized overdraft.

5. What should I do to cover my overdraft facility?

The overdraft facility is linked to your checking account, so any deposit you make in your account allows you to cover the overdraft.

1. What do I do in case of loss or theft of my Debit Card or my Credit Card?

You must immediately disclose this fact at 4070007 in Bogotá or nationally 01 8000 511510, and they will proceed to block the card to prevent its use by third parties and issue a new card.

2. What do you need to do if you have a problem with your Debit Card or Credit Card?

Immediately contact HSBC by at 4070007 in Bogotá or nationally 01 8000 511510, where they will proceed to guide you to find the best solution to the problem presented or ultimately issue a new card.

3. How can I get a HSBC Credit Card or Debit Card?

You can contact your Relationship Manager or our Telephone Banking at 4070007 in Bogotá or nationally 01 8000 511510 and ask for one.

1. How can I get a Consumer Credit?

You can apply directly at your branch or call to our Telephone Banking at 4070007 in Bogotá or nationally 01 8000 511510.

2. How can I pay my HSBC Consumer Credit?

To pay your instalment you will have three options; directly in the tellers of our branches, via Internet Banking or with a direct charge to your saving account.

1. How do I know my Internet User Number?

You may call our Telephone Banking at 4070007 in Bogotá or nationally 01 8000 511510 and request it.

2. How can I get a dynamic security key?

You may call our Telephone Banking at 4070007 in Bogotá or nationally 01 8000 511510 and request it.

3. How do I request a new device if lost or damaged?

Simply call to our Telephone Banking at 4070007 in Bogotá or nationally 01 8000 511510 and request a replacement token.

4. How long does the device internal battery lasts?

The device's internal battery lasts an average of 5 years. When a device detects that its internal battery is low, it issues a message when you press the button. At that point, you should apply for a replacement.

5. Can someone else use the same device for my bills?

No, the device is personal and not transferable and is associated with you as a customer.

6. I don't know my ATM PIN.

You can call our Telephone Banking at 4070007 in Bogotá or nationally 01 8000 511510 and request it.

7. How do I know my User Number for the Telephone Banking?

You can call to our Telephone Banking at 4070007 in Bogotá or nationally 01 8000 511510 and request it.

8. How can I find my telephone banking secret key?

You can call to our Telephone Banking at 4070007 in Bogotá or nationally 01 8000 511510 and request you password.